Jill Glencross is always there for you
ALWAYS THERE FOR YOU
Independent Carlisle Funeral Director Jill Glencross celebrates 6 years!
by Danni Murphy
Jill Glencross set up her own Independent family run Funeral Directors on October 8, 2018, in Dalston, Carlisle, after working at the Cumberland Infirmary for 24 years.
Jill left Pathology in 2017 and went to work for Walker’s Funeral Directors on Wigton Road, Carlisle owned by DIGNITY and sadly no longer a family owned business. Jill never intended on setting up her own business; it just sort of happened after a friend in Dalston bought a premises and approached her.
Jill said: “The last six years have been a complete whirlwind for many reasons”.
During the last six years, Jill married her soulmate and business partner Russell in 2020, and Jill sadly lost her dad, Mike, very suddenly in 2021. She also received a diagnosis of Multiple Sclerosis in 2022. Jill’s sheer strength and determination have seen her through both the good and the bad, helped along by her amazing team and her family.
She now employs 20 staff, which is a long way from originally just being Jill on her own with her team of four bearers.
She has expanded her premises and installed a whole new mortuary and purchased her fleet of brand new Mercedes Hearse and Limousine, something she never truly believed could happen when she started the business. She just wants the best for the families
she cares for.
Sadly Jill has also experienced a lot of jealousy within the industry for doing well, one particular funeral director saying “She’s a one-minute wonder” and that she wouldn’t last! Jill and her team have worked night and day to be where they are today.
Jill’s dedication, hard work, and total passion for the business has seen the business grow and thrive to be the busiest funeral director in Carlisle with 100% 5 star reviews.
Jill has gone on to be recognised for her passion and hard work and has won many awards, including; Cumbria New Business of the Year 2020, Golden Charter Employee of the Year 2021, Cumbria Women of the Year 2022, and number one in the Three Best Rated Funeral Directors in Carlisle 2022/23/24. She also won Female Entrepreneur of the Year 2024.
Jill said, “We offer our families a completely unique and personal experience that they will not get anywhere else. Making the most difficult time in their lives more bearable with them having to do nothing but sit back and let us take care of everything for them. We are also here after the funeral, and that is when it is important. We don’t just send you an invoice and then forget about you. If you have been a family who we have cared for, you will know what we do and what I mean.”
“We get great comfort knowing that people are pleased with our service, but the most important thing is we provide families and loved ones with a genuine, dignified, caring and faultless service.”
For Jill, it really is much more than a business; it’s personal and her care goes far beyond the funeral day.
Jill says
“We also hold a social evening which has been going since 2019. Everyone is welcome. We meet on the first Tuesday of every month at The Auctioneer at Rosehill, Carlisle 7-9pm.”
“This is not bereavement support, it’s just a lovely get-together for people who want to get out. We have a lovely meal and a really pleasant evening – quite a bit of laughter is involved too”.
Jill may be based in Dalston but has cared for families from Carlisle, Keswick, Dumfries, Annan, Appleby, Penrith and even conducting services in Entwistle, Lancashire and Manchester as the family wanted Jill. Jill was unsure at first, but she made it happen, something that those families will never forget.
Her friendly, personal, and professional service is available 24 hours a day when you need her and her team the most. If you are looking for funeral directors that deliver a personal, bespoke, above-and-beyond service, then contact Jill Glencross.
Jill and her Team are available 24 hours a day, 7 days a week, on 01228 317373.
Find them on Facebook at @dalstonchapelofrest, Instagram,
email at [email protected],
or visit www.jillglencrossfuneraldirector.co.uk
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