Service You Can Rely On With Harpers Of Cumbria
Harpers Cumbria has built an enviable reputation for customer service.
The family-run garage was established in 1990 and General Manager Greg Harper, believes their pride in going above and beyond for clients, and strong family values, have been the key to their success.
“Our business is built on our integrity, honesty and reputation,” explained Greg. “As one of the leading independent Volkswagen and Audi Group specialists in the North of England, we take an individual and friendly approach.
We offer great prices on servicing, digital diagnostics, air conditioning, wheel alignment and now we have an MOT testing station. We’re not a franchise so we are cheaper than the main dealers and because we’re specialists using genuine parts, warranties aren’t affected.
My father, Ken, was the main Volkswagen and Audi dealer in Carlisle but in 2012 he set up Harpers as an independent specialist and started selling handpicked quality used cars.
Our reputation meant we outgrew our old site in September last year and moved to a larger, revamped premises next door. We have a larger workshop where our technicians use the latest equipment, they’ve been involved with the brands most of their careers and are specialists in their field, their knowledge is second to none.
We have more space for customers too with a brand new showroom and a waiting area with free wifi where people can have a hot drink and pass time in front of the TV. Although in the current climate most people hand over their keys and go. It’s not a problem because we offer a free courtesy car and all customers’ vehicles receive a free clean, inside and out, as part of our service.
We are committed to ensuring that you have unrivalled customer experience and take pride in delivering to an exceptionally high standard.”
This is the only garage I will take my car to for services. I also bought a car from them. The customer service was excellent, the sales team didn’t try and push anything on me and listened to exactly what I wanted. 5*
Just bought our second car from Harper’s Cumbria and wanted to thank Greg and his team for the excellent experience during the car-buying process and after-sales service. They are never pushy, always courteous and efficient. We would highly recommend Harpers to anyone!
J & G Walker
Took my Passat in for a service and MOT. Unexpected courtesy car was a nice touch considering the fight to get one at other garages. All the work was completed at an amazing price. My car was immaculate when I collected it.
Having problems with my Air Con, I tried numerous service centres throughout Cumbria, to re-gas my aircon system. I was even referred to centres in Newcastle. Harpers had recently installed the equipment needed to do the job and I was given an appointment for the very next day! It was completed within the two hours promised and had been washed and valeted. WHAT A SERVICE. The cost was excellent, as I had been quoted well over double at other faraway centres. I CANNOT RECOMMEND HIGHLY ENOUGH.
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