They might be part of a nationwide company, but the Kingstown branch of Howdens Joinery like to keep it local.
The Kingstown outlet of the UK’s largest kitchen manufacturer, boasts a beautiful showroom, where staff are only too happy to help people find their dream kitchen.
As well as a trade outlet, the showroom has been open to the public for the last 5 years, but recently welcomed a new team of experienced staff, including manager Ross Allan.
Having previously worked in Canada in telecoms and then all over the UK and Ireland, Ross was recommended to the company by a good friend and landed the role of Kitchen Designer three years ago. He since worked his way up to Assistant Manager and took over managing the Kingstown branch earlier this year.
As one of the lesser known Howdens branches, Ross is determined to make Kingstown’s best kept secret a success and to spread the word about their spectacular public showroom. Settling into his new role, he has already set about making improvements, giving particular focus to customer service.
He said: “I’m enjoying it, especially meeting new people. We’re a new team, so we want people to come in and meet us. The atmosphere is great up here, very friendly and welcoming.”
The kitchen is the heart of the home and the smell of freshly brewed coffee walking into the Kingstown depot certainly gives it that homely ambience. Customers can enjoy a free brew while they browse and on Fridays are even treated to a free breakfast.
These thoughtful additions are a sign of good things to come, staff are friendly and attentive and aim to put their shoppers at ease. They offer a free plan and design service, with a team of experienced designers on hand to help homeowners make the most of their kitchen.
Ross said: “We’re here to help and to make sure the kitchen is right for the customer. We actually listen to them and to what they want, rather than telling them what they need to have.”
He added: “We’re here to help people make the best of the space that they have got.”
Howden’s boast a huge range of kitchen styles to suit all spaces, tastes and budgets, with everything in the showroom readily available from stock. All kitchens are supplied through the customer’s local tradesman and the team are only too happy to help them find a good one if necessary.
Ross said: “One of the reasons that people should come to us is that we have everything available in stock, there’s no six week waiting list. If you wanted a kitchen you could come in, pick one and take it away with you today.”
Situated just off Junction 44 on the M6 and easily accessible from the A595, Kingstown is ideally located for those travelling from west Cumbria and over the Scottish borders, as well as Carlisle and the surrounding areas.
Ross added: “Although we’re a nationwide company, we are quite local and we like to look after our customers.”
To find your dream kitchen, contact Ross and the team on 01228 690600.